With over 25 years of experience as a dedicated Dental Assistant, Jo Walker brings a deep passion for patient care to her role as Call Center Team Lead at Babylon Dental Care. Her extensive hands-on experience in the dental field gives her a unique perspective when assisting patients over the phone, ensuring they receive the same level of compassion and support as they would in person.
Jo is known for her willingness to go the extra mile for both patients and colleagues, always striving to provide exceptional service. She takes pride in being part of a team that fosters growth, both professionally and personally, and she values the opportunity to contribute to the success of Babylon Dental Care in any way she can.
Driven by a strong commitment to patient care, Jo finds fulfillment in knowing she plays a role in helping patients feel confident about their smiles. Her background in dentistry influences her approach to call center operations, where she skillfully guides conversations with patients—much like a game of billiards, anticipating the next move and ensuring a seamless experience.
Beyond work, Jo enjoys spending time with her family and perfecting her skills at the pool table. She also believes in creating a positive and supportive workplace environment, using humor and encouragement to uplift those around her. She maintains an approachable and welcoming presence, ensuring that team members always have a trusted colleague to turn to.
