Spotlight on Service – Joann Lafata

Joann LaFata spotlight

Joann recently celebrated her 90-day anniversary with BDC. See what Joann had to say about her days in service at BDC so far…

What is your position? What location are you currently working from?

I am currently the OSA (oral sleep appliance) billing manager. I would from both our Gateway Plaza and Great South Bay locations.

How would you describe our office environment and your team relationships?

The Practices are very productive. Everyone here at BDC has been very welcoming and friendly. I truly enjoy working with Michelle (Sands), I believe we compliment one another in our dedication to service.

What are things that you are currently doing in service that bring you joy?

Everything about this role! I appreciate the opportunity to work with both Dr Brown and Jenn. Michelle is truly amazing and very helpful in growing me in this position. The work we do with our patients is very gratifying. It makes me happy that I can be sure that the Practice gets paid for the work it is doing to help our patients too.

What are things you would want to add to enhance your individual service or that of our collective team service?

I look forward to continuing to learn more about the diagnosis and overall treatment of sleep apnea. While I was a medical biller for many years I never worked in a situation where I had the opportunity to learn about the work being done on the level I can here. I would love to be able to learn enough that I too can schedule and help patients outside of their billing needs.

Is there a patient experience that has moved you as a wholehearted professional that you would like to share?

Not a one-on-one interaction at this point but seeing the reviews starting to come through from patients we have recently treated is extremely gratifying. It’s getting the nod, “job well done”, which makes me want to learn and grow more in my role here at BDC. It is special when you hear how much the service you provided a patient has changed their life.

Anything amazing in working with our BDC family that you appreciate and lets you know you have found your next true professional home here with us?

I love how the team focuses on “happiness” because when I am happy, I give 110% and it really doesn’t feel like work. Our owners really care about the atmosphere and environment here at BDC and I feel it personally, which is nice.

Any service or general professional goals for the rest of your first year here at BDC?

As I mentioned earlier, learning all I can about sleep apnea in general and learning how I can help the entire BDC team, if ever needed.

Outside of BDC, what are things in your personal like that fills your tank or brings you joy?

I love being with my family. I value and hold dear my close friendships. And my Mom, she is my “mainstay.”

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