Spotlight On Service: Kathleen Boyce

in the news website header

What is your role?

I am a Call Center Specialist

How has your service evolved over the year(s) while with BDC?

When I first began at Babylon Dental Care, I did not have any dental experience. I have continued to grow over the past 2 years and have learned a lot.

What are things specific to your service that fill your tank as a professional and/or bring you joy?

I really enjoy helping our patients receive care for their specific needs, helping to provide relief if they are in pain and hopefully ease their fears a little bit if they say they are nervous and/or haven’t been to a dentist in years.

Is there any specific story about either a patient interaction or with a team member that you would like to share that inspired or sticks with you as you continue to work with BDC?

It always brings a smile to my face when I hear that a patient had a great experience at one of our offices. When a patient takes time out of their day to write a review or even call to let us know, it lets me know we are doing something right.

Are there things that inspire you as a professional working with your team?

I love the camaraderie and teamwork that we all have. Everyone has bad days sometimes but we always do our best to help each other out.

Any professional goals for this coming year?

I am just looking forward to continuing on this path of providing our patients with the best possible care.

Outside of BDC, what brings you joy in your personal life?

My friends, family, food, and traveling 🙂
Share This Article :